Do not waste extra time trying to outsource your service to a company that believes QA service is all about relying on erroneous voice-to-text technologies. You should not even make the mistake of going for the company that lacks the capability to help you out when there are genuine and reliable ones available. The genuine team is aware of the fact that the accuracy of human hearing cannot in anyway be replaced with voice-text-technology. That does not mean they are trying to completely get rid of the QA technologies. They are combining human accuracy in Call Center Quality Assurance with QA technologies to produce a best possible result. Click here to know more about #Speech Analytics.
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